Recently PCS'd to Shaw and starting hearing the usual negative comments about finance during my in-processing. I just want to say that I've personally never had an issue w/finance at my previous duty stations but the 20th CPTS stands out as the most efficient and expeditious working finance office despite the current pandemic/virtual situation. During my short time here, finance has taken care of my PCS travel pay, TMO PPM pay, flight pay, and are currently handling my wife's licensure reimbursement all within a very short turnaround. I'm sending this in hopes that will be brought to everyone's attention that the strong work that you do is literally paying out and that I appreciate what you do each and every day! Thank you for facilitating my PCS transition.

Horrible service, impossible to contact.

I need to pay a debt the link on the shaw page sends me here to make an appointment. There is no way to make an appointment on this site. No one answers phone calls and emails. The comptroller portal answers half of your questions and closes your case just so you can open it again and get another partial answer.

Worst customer service of any finance squadron I have used thus far. They will not answer phone under any circumstances, they will not help if you show up unless you book an appointment, which they don't allow now currently or are booked out for months. My DTS has been blocked for 6-9 months now and there is no way to get it unblocked without them. They go out of their way to be un-helpful.